0401 685 052 digiway@digiway.com.au

TERMS and CONDITIONS

THE AGREEMENT

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), the visitor and/or customer, and Digiway Pty Ltd (“we,” “us” or “our”), concerning your access to and use of the https://digiway.com.au website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, you must discontinue the use of the Digiway Site.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.

We will alert you about any changes by updating the “Last Updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

USER REPRESENTATION

By using the Site, you represent and warrant that:

  • all registration information you submit will be true, accurate, current, and complete;
  • you will maintain the accuracy of such information and promptly update such registration information as necessary;
  • you have the legal capacity and you agree to comply with these Terms and Conditions.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we reserve the right to cancel your order, suspend or terminate your account, and withdraw from any liabilities to losses, damages, inconveniences, and there alike.  

USER REGISTRATION

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove your account, user name, and password from the Site if it has not been in use for more than twelve (12) months.  

THIRD-PARTY WEBSITES and CONTENTS

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) we are not responsible for any Third-Party Websites or their contents accessed through the Digiway Site.

MODIFICATIONS and INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.

You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site.

PRICES and CURRENCIES

All prices shown on the Site are expressed in Australian Currency (Australian Dollars) and must be submitted as such. prices, as shown in our online shop, do not include Goods and Service Tax (GST), or any delivery and postage/shipping charges. Prices are subject to change without prior notice!

GOVERNING LAWS

These Terms and Conditions and your use of the Site are governed by and construed in accordance with the laws of the State of Victoria/Australia and in lieu of the Australian Consumer Law.consumer.gov.au

ERRORS and OMISSIONS

While we endeavor to ensure that the information/representation on our website is correct, there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Site, including descriptions, pricing, availability, and various other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
We reserve the right to cancel any orders where incorrect prices or discounts have been made and issue a refund for the order.

CONTACT  

If you have any questions or concerns about our TERMS and CONDITIONS Policies feel free to contact us by e-mail at digiway@digiway.com.au.

Digiway Pty Ltd
11A Ganton Court,
Williamstown,
VIC 3016

DELIVERY and SHIPPING

Express Post: “Next Business Day Delivery”

Covers 80% of Australian business addresses, private addresses, and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won’t be covered under the “Next Day Guarantee”

Parcel Post: “Two (2) or more Business Days Delivery”

Covers all of Australia’s business addresses, private addresses, and Post Office Boxes.

Sending within the same State: (VIC)

Metro: up to 2 Business Days
Country: up to 5 Business Days

Sending Interstate: (NSW, QLD, TAS, SA, WA, NT, and ACT)

Metro: up to 3 – 6 Business Days, depending on lodgement and destination point
Country: Please ask your local Post Office

PROCESSING TIME

Stock Orders: We take every measure to ensure that the products we offer online are in stock and be processed within two (2) Business Days (excluding postage/shipping time).

Back Orders: Any requested items placed on Back Order may take thirty (30) Days to fill (excluding postage/shipping time) We will notify you in due time if the item you back ordered has become unavailable.

SERVICE DELAY

Digiway Pty Ltd declines any liability for any unexpected service delay such as weather conditions, transport accidents, public holidays, long weekends, unscheduled events, third-party delivery services, or any other there-off!

Please take into consideration that Public Holidays in Australia may differ from State to State, as well as internationally from Country to Country!

DAMAGED and/or MISSING GOODS

In the event that the parcel delivered to you is severely damaged, we suggest taking a photo of the unopened package, before you proceed to check and count the product(s) you have ordered.

Should any Product(s) be damaged or missing, contact us immediately by e-mail, add any photos of the damaged parcel/goods, and list the goods that are missing, including your order number, and the date when you received your order, perhaps if you have the name of the delivery courier/agent.

Please Note!
To validate your issue/claim you have to send your notification to us no later than 14 Days from the date you received your parcel.

CONTACT

If you have any questions or concerns about our DELIVERY and SHIPPING Policies feel free to contact us by e-mail at digiway@digiway.com.au

Digiway Pty Ltd
11A Ganton Court,
Williamstown,
VIC 3016

RETURN and EXCHANGE

GUARANTEE/WARRANTY

We (Digiway) confirm that all the products we offer for sale are free of any material or manufacturing faults, and are of acceptable quality.

REFUND, REPLACE, or CREDIT   

We kindly ask you to assess your online order thoroughly to prevent inconvenience(s), delay(s), and/or additional cost(s), as we are not required under the Australian Consumer Law consumer.gov.au to provide you with a Refund, Replacement, Exchange, or Credit if you:

  • got what you ordered but simply changed your mind,
  • done a wrong selection of product(s),
  • found the product(s) cheaper somewhere else,
  • decided you didn’t like the purchase,
  • have no use for it,
  • is not suitable for your application,
  • the problem with the product(s) was caused by you or a third-party member,
  • ask for a service to be done in a certain way against the advice of the business.

We will Refund, Replace, or Credit, any faulty proven product(s) at your discretion if the product(s) are:

  • broken in two,
  • defective (not functional)
  • severely deformed,
  • severely lacerated, or
  • significantly different from the description we provided to you.

Please Note!
The colour of the product(s) may vary slightly from the product(s) image displayed on the website, or in advertisements due to factors such as lighting, monitor resolution, and/or manufacturing variances.

The inherent nature of colour variation Does Not constitute a fault (defect) in the product(s) and Does Not affect the performance, or functionality of the product(s).

EXCHANGE, or CREDIT   

We will exchange any product, or credit it to your account if you received it through our online shop digiway.com.au (Australia) provided the returning goods are in the original condition, and as described hereinafter.

Should you want to exchange some product(s), add a pre-paid and self-addressed satchel/package/envelope with your returning goods.

Any additional costs which may arise due to the fact that the exchanged goods may exceed the cost of the returned goods must be paid in full before the goods will be released.

Any balances which may occur due to the fact that the exchanged goods are lesser in cost as the returned goods will be refunded, or credited to your account at your discretion.

Due to re-stocking of the products, and ledger keeping, a $ 25.00 Dollar general processing fee will apply,

Any credit notes are valid for 90 Days Only (commencing from the date we received your goods) and will become invalid if not used within the stated time frame.

CANCELLATION, or CHANGE  

Due to the new processing method, we cannot guarantee by any means to stop and cancel or change your launched order.

If you want to cancel or change your order after you received the items, the following options apply:

We are not required under the Australian Consumer Law consumer.gov.au to provide you with a Refund if you cancel your order or some individual product(s) for the sake of the Refund only.

We Do offer you instead a change or credit of the returned goods for the same value, if you opt for the latter one, please return the goods in the original condition, and as described hereinafter, with your notification.

Due to re-stocking of the products, and ledger keeping, a $ 25.00 Dollar general processing fee will apply,

Any credit notes are valid for 90 Days Only (commencing from the date we received your goods) and will become invalid if not used within the stated time frame.

RETURNS

You have the right to return any product(s) purchased through our online shop digiway.com.au (Australia)

Please comply with our policy guidelines for a speedy, and satisfactory process, and outcome!

  • You should inspect your receiving parcel/goods on the date of arrival (Take note/photos of any goods damaged or missing)
  • Notify us immediately but not later than 14 Days from the date you received your parcel/goods to validate your issue/claim
  • Await our response, and solution which you will receive within 48 Hrs from the date we received your notification
  • Do Not return any goods unless we stated so, and issued you the appropriate reference Number for it
  • To validate any refund, replacement, credit, or exchange we must receive your product(s) within 28 Days from the date you received the goods

If you have any issues, or before you return any goods to us, please contact us first by not exceeding the 14 Days validated timeline.

Please complete the Return Notification Form located at the bottom part of this page.

Alternatively, you can contact us by e-mail at digiway@digiway.com.au state the issue you having with your received goods/parcel, add your name and contact details, the order number you refer to, and the date when you received the goods.

Please Note!
All goods must be returned in the original condition you received them (clean and untampered with), and must be returned within 28 days from the receiving date to be validated.

RETURN COST and LIABILITY

You are responsible for returning any products, that can be posted or easily returned.

We refuse to accept any returning products on a return postage/shipping contract unless we stated so.

If we confirm that the returned product(s) is faulty, we will reimburse you for any reasonable return costs you have already paid as per receipt.

If we find that the returned product Does Not have a defect, though you insist on undertaking further investigation, then you may be made liable for the additional costs, if any.

Please Note!
Under the Australian Consumer Law consumer.gov.au Digiway as a business, has the right to assess the product(s) or service(s) in question, before providing a solution

PROCESSING TIME

Processing time for any issue depends on how early you have notified us, and if it includes any product(s) to be returned.

If any product(s) need to be returned then it has to be done within the validated time limit of 28 days, this can mean that the process can’t be finished before 28 days.

Please Note:
If the process exceeds the validated time limit, we will notify you in due course of time, and cooperate with you for an extension of time to resolve the issues.

INCORRECT ORDER

If you did not receive your order/parcel in a reasonable time as it should have arrived, or we have sent you the wrong product, please notify us immediately but Not later than 14 Days after you received the goods, to resolve the issue.

SPECIAL REQUEST

If in any circumstance you may have a special request, such as the need to receive your order on a specific date, or time, or to be shipped to a distinctive address/location which is out of the regular routes of the courier service, you have to contact us first for confirmation.

If it is possible for us to arrange such a request, you have to account for an increase in cost.

INFORMATION PROVIDED

We strongly advise that upon placing your order you check your details thoroughly before completing it. Digiway will not accept any liability for orders that are lost due to incorrect information. 

CONTACT

If you have any questions or concerns about our RETURN and EXCHANGE Policies feel free to contact us by e-mail at  digiway@digiway.com.au or call/text us at 0401 685 051 (Australia).

Digiway Pty Ltd
11A Ganton Court,
Williamstown,
VIC 3016